At BulkieMsg, we are deeply committed to protecting your privacy and ensuring the security of your personal and business data. This document outlines how we collect, use, store, and safeguard the information you provide when using our platform.
1. Information We Collect
To provide our messaging and data top-up services effectively, we collect the following types of information:
- Account Data: Name, email address, phone number, and business details provided during registration.
- Contact Lists & Message Logs: The phone numbers you upload and the content of the messages you broadcast using our SMS or WhatsApp services.
- Payment Information: Mobile Money transaction IDs and billing records (payments are processed via third-party gateways; we do not store MoMo PINs or raw bank details).
- Usage Analytics: Logs pertaining to API usage, login timestamps, and general dashboard analytics.
2. How We Use Your Information
We use your data purely to operate, maintain, and enhance the services you have requested from us. Specifically:
- To route and deliver your SMS and WhatsApp broadcast messages.
- To fulfill BulkieBundles data top-ups accurately.
- To process payments, refund failed transactions, and calculate wallet balances.
- To authenticate your API requests using your unique API key.
- To send critical account alerts, platform updates, and support-related communications.
3. Data Protection and Confidentiality
Your data is strictly your property. We do not sell, rent, or lease your contact lists or message content to marketers, third parties, or other businesses.
We employ end-to-end encryption for API requests, secure database hashing for account credentials, and aggressive security protocols to prevent unauthorized access to your dashboards. Internal access to user data is strictly limited to authorized database administrators for troubleshooting specific technical escalations.
4. AI Prompt Data Processing
If you utilize our AI Generative Assistant to compose messages, the prompts and context you provide are sent to our integrated AI providers strictly for the purpose of generating your requested text. This data is transmitted securely and is bounded by strict AI confidentiality agreements. We mandate that AI providers do not use your prompt data to train public models.
5. Third-Party Integrations
Some facets of our service require secure connection with third-party telecommunications networks and payment processors. We share only the minimum required payload—such as the destination phone number and the exact message body—to facilitate delivery via our chosen MNOs and WhatsApp integration partners.
6. Data Retention and Deletion
We retain your messaging logs and transaction histories to provide you with comprehensive analytics and fulfill legal accounting requirements. You possess the right to request a full deletion of your account and its associated data blocks by contacting our support team. Upon your request, your data will be permanently wiped from our active databases.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our support desk at bulkiemsg01@gmail.com or via our WhatsApp support line.